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| February 2012 | |||||||
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► SOS
SOS - I.T. Issues
There is nothing more frustrating than when there are problems with the IT systems. This year in particular, with the upgrading of some of the systems, many UHI students have experienced issues with the VLE, email, Citrix and some of the other systems we use. It has not gone unnoticed and as a consequence, me and Nathan have been working hard to find ways to provide a better service for our students.
As there is no 24/7 service, we have been trying to identify ways to help students, when the UHIHelpdesk is not available - i.e. outside office hours:
The main online area for accessing online services and guidance is http://www.uhi.ac.uk/en/lis
You can check the system status to find out if there are any errors are occuring here: http://www.uhi.ac.uk/en/lis/lis-service-status
Direct Service Links:
Email/GroupWise - https://webmail.uhi.ac.uk
Blackboard - http://www.blackboard.uhi.ac.uk
MyUHI - http://my.uhi.ac.uk
Library Catalogue (eResources) - http://libcat.uhi.ac.uk
Communities - http://communities.uhi.ac.uk
UHI Records - http://www.studentjourney.uhi.ac.uk/
Leaflets/Guides:
2. Blackboard
3. Email
4. MyUHI (currently being amended)
5. VC
7. Referencing
8. Glossary
LIS Updates:
LIS are the people behind the UHI Helpdesk - they have been producing a series of reports to update UHI on the issues that they have been having and what they are doing to resolve them.
Here are the first three updates:
